Before sending money
Read the amount, currency, duration and benefits shown in the official checkout. Pay only through the supported method and keep the provider transaction reference. Do not pay again merely because review is pending. A direct-install plan is a fixed-period purchase unless expressly stated otherwise; this release does not start new Google Play subscriptions. Manage any legacy recurring subscription through its original provider to stop future renewal.
Errors and undelivered services
Ask us to review a duplicate payment, incorrect amount, rejected payment that was actually received, or paid benefits that did not activate or were not delivered as described. We verify the payment and delivery records. Where we received money for a duplicate or undelivered service, we will correct the issue or refund the amount attributable to the duplicate or undelivered service, subject to applicable law. Do not submit someone else's transaction reference.
Cancellation after activation
You can stop using a plan or withdraw a listing at any time. A cancellation does not automatically reverse benefits already delivered or a completed promotion. A lack of enquiries or tenants alone does not establish non-delivery, because rental outcomes are not guaranteed. We review material service failures and any unused paid service fairly, including when an account restriction prevents delivery. Mandatory consumer remedies take precedence over these terms.
How to request a review
Contact support promptly with the account identifier, payment provider, transaction ID, payment date, amount and a short description. A receipt may be requested through a protected support channel. Never send a PIN, OTP, password or identity-document photo by email. We may verify account control and request relevant payment evidence. We explain the decision, eligible amount and expected processing time after checking the records; processing also depends on the payment provider. Approved refunds return to the originating payer/method where supported; an alternative is agreed with the verified payer when necessary.
Rewards, codes and rental disputes
Free allowances, promotional codes and ad-earned boosts have no cash refund or resale value. A failed ad verification does not create a paid entitlement; contact support if a completed ad is missing. Rental payments and disputes with a lister must be addressed with the relevant party and appropriate authorities; report suspected fraud to us so we can investigate platform misuse. This policy does not limit rights available under applicable law.
Apu packs
The verified pack allowance is delivered after payment approval. Failed technical requests are not charged as additional conversations. If a paid allowance is missing, duplicated or cannot be delivered, contact official support with the transaction reference so we can investigate and restore the allowance or issue an applicable refund. Finding no matching homes does not itself mean delivery failed; inventory changes and no rental outcome is guaranteed. Refund and cancellation rights required by applicable law remain unaffected. Purchases made through an app store follow that store's refund process.